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CommunityAmerica Credit Union Contact Center Specialist in Blue Springs, Missouri

Provide professional, prompt, financial service to all members and potential members in a Contact Center Setting.

This position is loacated at our Blue Springs Outer Road location.

· Answer incoming calls from CACU members seeking assistance

· Provide quality service that exceeds members expectations

· Determine member needs and cross-sell appropriate products and services

· Work with other credit union departments to ensure the workflow or process is providing the best experience for the members

Education and Experience

· Associate’s or Bachelor’s Degree preferred

· A minimum of 1 year of experience in a financial institution or customer service position required

· Strong communication skills required

Knowledge, Skills and Abilities

· Ability to multi-task and adapt to change with systems, processes and procedures

· Knowledge of or willing to develop sales techniques

· Ability to appropriately resolve conflicts and escalated issues

· Ability to work effectively individually and within a team environment

· Ability to maintain a high level of confidentiality

· A desire to succeed

ID: 1186

External Company Name: CommunityAmerica Credit Union

External Company URL: https://www.communityamerica.com/

Street: 1800 S Outer Rd