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Agilis Systems, LLC Customer Experience Technical Trainer in Chesterfield, Missouri

Job Description

The Customer Experience Technical Trainer’s responsibilities will include designing team and individual courses, maintaining records of curriculum and materials and gathering feedback on the quality of training courses from trainees, team leads and managers. To be successful in this role, you should be familiar with various educational techniques for different roles and skill sets, a subject expert in our company products, technical troubleshooting and services. This person should serve as a professional role model and be comfortable facilitating course content in front of any audience. Ultimately, the trainer will ensure that our work environment helps employees develop their technical and product related skills and fosters career advancement.

Additionally, the Technical Trainer will be responsible for creating, updating and maintaining the knowledge articles in Salesforce that are utilized by the Customer Experience team. This role will work closely with the Technical Analysts in an effort to get up-to-date information and keep our team educated to any changes in workflows and products.

Job Responsibilities

  • Design multiple training curriculum

  • Deliver Soft Skill training, as needed

  • Deliver Product and Workflow training

  • Deliver training on tools to fit department needs

  • Organize in-house activities, like presentations, job simulations and role-playing exercises

  • Order instructional material (e.g. ebooks and manuals)

  • Enrich courses with visual aids to engage trainees

  • Measure outcomes from training classes

  • Research and recommend learning equipment (e.g. platforms and projectors)

  • Calculate and report on training costs

  • Compose and maintain a knowledge database for training materials and product knowledge documentations

Requirements

Preferred Qualifications

  • Previous experience as a Training Facilitator, Training Coordinator or similar role

  • Knowledge of traditional and modern educational techniques

  • Experience in technical troubleshooting

  • Skilled in client de-escalation methodologies

  • Ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)

  • Excellent communication and organizational skills

  • Solid foundation in interdepartmental interactions

  • High competency in all Agilis related tools (Sharpen, Salesforce, etc.)

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