Oracle Enablement Lead - Customer Success - NetSuite Services in Chesterfield, Missouri
As a member of the Consulting organization, you are responsible for ensuring that a quality, integrated software solution is delivered in a timely manner, at budget, and to our client*s satisfaction. This involves working closely with the client to understand and manage their expectations, as well as working closely with Oracle and third-party vendors to ensure delivery.
Provide engagement delivery services both as an individual and as a team member. Has subject matter knowledge of relevant implementation responsibility. Has database, core applications and web technology knowledge. Has specific experience in implementing Oracle solutions and in systems integrations.
Job duties are varied and complex that need independent judgment. May have project lead role. A BS or BA in related fields. 5-7 year overall experience in functional or technical role. Two years experience in multi-dimensional issue resolution. Ability to communicate effectively. Ability to build rapport with team members and clients. Willing to travel regionally with some national travel.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
This is an extraordinary opportunity for an individual with the experience and enthusiasm to help develop the next generation of Oracle NetSuite employees and have a direct impact on the practice. Customer Success Enablement supports newly hired and experienced employees. This role is central to acclimating customer success employees to the NetSuite environment and product, supporting the continuing enablement of experienced employees on the NetSuite application, teaching our customer engagement methodology and business processes.
As a member of the Oracle NetSuite Global Business Unit (GBU) Enablement Organization, this position is responsible for facilitating learning initiatives for the Practice. The Enablement Lead will train Customer Success employees on NetSuite Product, Industry Knowledge, Methodology, Processes and Leading Practices. Such activities include conducting workshops, managing instructor-led trainings and guiding them through structured learning activities. Additional activities include administering feedback sessions, revising or developing content based on participant feedback, partnering with team members to ensure a consistent experience across all offices, and providing support as requested for overall Enablement operations.
The Enablement Lead will conduct needs assessments to identify strategically aligned learning and development initiatives, assist in the design and development of training courseware in a variety of delivery modes (e.g., instructor-led training, self-paced training, virtual, blended), work with SMEs and business partners to collaborate in content creation, as well as providing input on measures regarding business impact and effectiveness of deployed learning solutions.
You will be in a unique position to contribute to the design, development, and growth of global enablement curricula and the various training projects that are provided to the practice. In some cases, you will be responsible for the vision, performance, and direction of enablement projects.
Team with multiple stakeholders to define measurable learning objectives and goals, present solutions/plans, then help our curriculum development team execute on the architecture
Collaborate with fast-paced, high volume enablement and curriculum development teams to develop innovative visual content outlines/design documents
Partner with the organization to identify and advocate for their specific enablement needs
Conduct needs assessments and feedback efforts with key stakeholders
Deliver instructor-led and virtual training and ensure enablement objectives are met
Communicate effectively with a diverse subject matter expert (SME) group, extracting pertinent information then transforming that content into digestible pieces
Drive program and participant success; investing in the success of the team and going above and beyond
Manage small to medium-sized projects
Motivate individuals to succeed through impassioned leadership, coaching, and creativity
Work effectively and cross-functionally across the organization; earning trust and building relationships throughout
Acquire and maintain a working knowledge of the capabilities of NetSuite
Prior training and development experience; ideally in a consulting capacity
Consultative approach to identifying, assessing, and prioritizing requirements
Demonstrated knowledge of instructional design, adult learning principles, and current eLearning practices
Solid project management skills the ability to multi-task, excellent time management, organization and prioritization skills with the ability to manage and meet tight deadlines
Excellent people skills with the ability to work in a global, team environment
Proactive approach and desire to launch and successfully execute new initiatives
Ability to create and track metrics
Outstanding communication skills; presentation, written, verbal, listening and influencing
Effective presentation and group facilitation skills; familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences
Experience training users on ERP, financial, or accounting systems is desired.** Knowledge of NetSuite a plus
Bachelor s degree or recognized equivalency or achievement of recognized professional level
Title: Enablement Lead - Customer Success - NetSuite Services
Location: United States
Requisition ID: 1900195R
Other Locations: Canada