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American Express Instructional Designer I in Jefferson City, Missouri


GSLN Instructional Designer

American Express’ Global Servicing Learning Network is seeking a professional with extensive experience in Instructional Design and excels in effective transfer of training into performance results. This individual will be responsible for the development of highly engaging and interactive training. The ideal candidate will be able to apply advanced adult learning theories into a practical, application-based training strategy. The incumbent will partner with other Learning professionals and Business Partners in delivering a globally consistent training experience that directly impacts the success of American Express and our internal and external clients. The goal of all programs designed will be to deliver a world-class learning experience and drive a positive business impact. The successful candidate will have experience in developing learning in both a traditional waterfall (ADDIE) and agile learning environment. The ability to communicate effectively in visual, oral and written form and deliver engaging presentations to business leaders is a critical skill for success. The ideal candidate will design training utilizing e-learning, game-based learning and other delivery methods that will support the acceleration of learning as measured by business performance. Offer of employment with American Express is conditional upon the successful completion of a background verification check, subject to applicable laws and regulations.


Minimum Qualifications

Background / Skills Required

  • French or Spanish language skills preferred, (ability to read, write, and speak) as this position will support colleagues in these markets and may need to support translations

  • Extensive experience in Instructional design applications with the ability to convert strategies to effective and engaging learning experiences

  • Expert user in Articulate 360 (Storyline, Rise, etc.) and strong user of Adobe Captivate

  • Ability to trouble-shoot issues within Design Tools (Articulate & Captivate)

  • Experience working in an agile and waterfall design environment

  • Ability to work in a team environment to design, develop and build blended learning experiences

  • Acquire and apply new technology skills to instructional design practice

  • Design learning that reflects an understanding of the diversity of learners and groups of learners, including demonstrated understanding of cultural differences that may apply

  • Demonstrated thought leadership and the ability to drive innovation

  • Demonstrated ability to apply concepts, techniques and theory of other disciplines to instructional design assessment strategies

  • Proven e-learning design and development experience and experience designing, developing and delivering emerging learning solutions including game-based learning, simulations and immersive scenarios requiring multiple branching elements strongly preferred

  • Proven experience as an Instructional Designer in a corporate and preferred financial services area

  • These software skills MUST have been applied / used in a recent position, able to share features of the tools used

  • Experience with gaming, video or other emerging software strongly preferred

  • Ability to use Microsoft Office Products in Word, PowerPoint, Excel and Project a must

  • Excellent analytical skill, experience with using learning management systems to drive the delivery of training solutions

  • An education degree or certification in Performance Technology, Instructional Design, Adult Learning or Teaching is strongly desired

  • Minimum of 5 years of on-the-job application is preferred

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Operations

Primary Location: United States

Schedule Full-time

Req ID: 21005420