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IQVIA Customer Solutions Specialist - Kansas City, MO - PVA96584 in Kansas City, Missouri

Customer Solutions Specialist (CSS):

The CSS will discuss and educate health care providers (HCPs)/office staff on AbbVie’s patient resources, namely AbbVie’s web-based solution. The CSS’s primary responsibility will surround understanding office prescription process and training staff on the use of AbbVie’s web-based solution to improve the patient experience. The CSS will work with sales representatives to further understand how the AbbVie resources can help patients in an office. The CSS will be responsible for in-office trainings, system pull-thru, follow-up visits, and other patient resources initiatives. CSSs will be responsible for documenting all work and executing job tasks within the required AbbVie systems to ensure the commercial strategy is executed properly.


  • Working with HCPs to uncover barriers to initiation and management of a patient’s AbbVie therapy that can be potentially addressed through various patient resources including the Website.

  • Coordinate with local sales representatives to understand office process to ensure a successful Website implementation.

  • Execute demonstrations of the Website as requested by AbbVie management and/or local sales personnel within their assigned area.

  • Manage the coordination of legal documents and agreements related to the Website through their AbbVie manager.

  • Coordinate routing/scheduling with local sales representatives, account managers/executives, and managers.

  • Follow-up with local sales representatives prior to initial training appointments to ensure Website expectations are properly set and the proper time is allotted by the account.

  • Lead customers through system registration and train on how to integrate AbbVie’s web-based solution into office process to best help patients while following good IT practices.

  • CSSs will also be responsible for analyzing site activity and executing required actions at the request and direction of the AbbVie manager.

  • Participate in all AbbVie management-directed meetings and accept and implement guidance on business planning and execution of strategies and tactics.

  • Perform any additional patient resources platform training and/or pull-thru activities with HCPs as per the guidance and strategic direction of AbbVie management.

  • Escalate issues per direction of management.

  • Work compliantly with field personnel per training.

  • Comply with all administrative duties outlined by IQVIA management.


  • 4-year bachelor’s degree or commensurate experience.

  • 2 or more years’ experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.

  • Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.

  • Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.

  • Demonstrated ability to map and understand internal processes.

  • Demonstrated ability to influence others, including internal peers, through knowledge.

  • Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.

  • Ability to travel overnight – 75%.

  • Strong computer aptitude required including understanding of Windows and internet browsers. Specialty pharmaceutical sales experience highly desirable.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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