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INTUITIVE SURGICAL, INC. Genesis Specialist - INSUUS211308EXTERNALENUS in Kansas City, Missouri

At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. Our mission is our guiding force; our culture is the DNA that makes us unique.As a pioneer in robotic-assisted surgery (RAS), we have been expanding our innovations through technology to help make a difference in the world. For 25 years, human ingenuity has guided our journey to help solve some of healthcare's complex challenges.We believe a great idea can come from anywhere-inclusion and mutual respect are vital to our culture. We value character grounded in integrity, a strong capacity to learn, the energy to get things done, and diverse experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and strive to achieve their highest potential.Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's help to advance the world of minimally invasive care.Primary Function of Position: The Genesis Specialist will provide customers with onsite technology integration, education and utilization support. This individual will closely partner with Sales, Marketing, Customer Training, Customer Services, and Tech Support to ensure that customers have the necessary tools to launch, optimize and sustain a successful robotic surgery and/or diagnosis program. The Genesis Specialist will be actively involved in care team training, program support and continuous improvement initiatives and collaborate extensively on hospital staff education plans, process improvement and troubleshooting initiatives.Roles and Responsibilities:Develop and maintain expertise in the following:Intuitive technology use and troubleshootingIntuitive technology applicationsProper handling, care and use of Intuitive Instruments and AccessoriesCleaning and sterilization of Intuitive instrumentationOR care team, Central Sterile and program workflow best practicesTraining and coaching methodologies/techniques and best practicesIndependently manage assigned territory while effectively managing work time and scheduleCollaborate with customer, Intuitive commercial and support teams to formulate a customized onsite integration and education plan based on Hospital use patterns, processes, protocols, goals and other feedbackUncover customer needs, utilization barriers, and opportunitiesPrioritize potential solutions in creation of an integration and education planGain alignment with all parties on said planDeliver customized Intuitive technology , process optimization and cost-reduction in-services onsite for surgeons, care teams, and Central Sterile staffTrack progress and communicate status to customer on a schedule identified within the planAlign with sales and marketing partners on delivering customized customer assistance, as neededSupport integration of new Intuitive technology into OR and Central Sterile environmentsSupport ongoing utilization and management of Intuitive technologies across all hospital stakeholdersSupport Intuitive technology troubleshooting and general maintenanceIdentify and/or respond to customer complaints and ensure detailed documentation is captured in the proper business system or applicationsProvide OR case support as neededSupport other customer and internal educational events outside of normal territory supportSkills, Experience, Education, and Training:Minimum Bachelor's degree preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education or equivalent experienceMinimum 4-6 years training experience with proven experience providing training on complex topics and/or technologyExperience in an Operating Room and/or Sterile Processing Department environmentProven ability to work effectively and drive results as part

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