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Humana Market Super User - Orlando, FL, Houston, TX, Kansas City, KS/MO and Gastonia, NC. in Kansas City, Missouri

Description

The Market Super User will be responsible for the technology and workflow education of physician practice preceptors, providers and support staff. The Market Super User will be responsible for approximately 10 primary care practices in their assigned area.

Responsibilities

With advance level system knowledge and a deep understanding of clinical workflows, the Market Super User will conduct in-person classroom, one-on-one and virtual learning sessions for preceptors, providers and/or practice staff as needed. The Market Super User will frequently leverage existing training resources or create new training resources using various media.

Market Super User will assess preceptors, providers and staff to identify knowledge gaps and form plan to resolve in collaboration with governance teams. The Market Super User will facilitate new or updated technology and workflow implementation, reinforce support structure and administer sign-off of market based preceptors. The Market Super User is expected to travel to assist in new market implementation as needed.

Required Qualifications

  • Two or more years of experience designing training materials for EMR users for use in-person, virtual, and computer based self-paced training.

  • Two or more years of experience facilitating training for EMR users.

  • Expert level knowledge of leading EMR solution.

  • Proficient in Microsoft Windows 10, Office 365 and modern collaboration tools (Webex, Microsoft Teams, etc.).

  • Strong technical aptitude.

  • Ability to complete eClinicalWorks Train-the-Trainer certification within 6 months of employment.

  • Ability to travel 0 – 50% (based on project assigned) as needed to work locations within US.

  • Experience with project and process management.

Preferred Qualifications

  • Bachelor's degree

  • Experience with eClinicalWorks

  • eClinicalWorks Train-The-Trainer Certification

Additional Information

In-person training occurs at practice locations. Practices are located in Orlando, FL, Kansas City, KS/MO, Greenville, SC and Gastonia, NC. Proximity to a practice location is required. While not delivering in-person training or on-site assessments, associate will work from home.

Scheduled Weekly Hours

40

About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.

Humana Safety and Security

Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailboxtasrecruit@humana.com to validate the request.

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