Kforce Provider Services Associate I in Maryland Heights, Missouri

Kforce has a client in search of a Provider Services Associate I in Maryland Heights, Missouri (MO).Summary:The ideal candidate recruits and develops ongoing relationships with counselors to create a field network of rotational and contracted network counselors which deliver counseling services to military bases in the Continental United States (CONUS) and may support On Demand and OCONUS (Outside of Continental United States). This person initiates investigations of counselor and military installation point of contact (POC) complaints.Duties Include:

  • Independently develops recruitment strategies for networking in the communities where open positions exist by developing creative ways to recruit based on any unique needs; Recruitment strategies may involve development and maintaining relationships with professional organizations, licensing boards, etc.

  • Identifies counselors through recruitment efforts and develops and maintains positive long-term counselor relationships in support of the MFLC contract

  • Through relationships with counselors in the network, evaluates counselors potential fit for the program based on credentials and cultural fit

  • Ensures counselors are identified, vetted, and prepared to begin rotational assignments to avoid gaps; meets recruitment goals by building a network of sufficient size to support all service requests; Understands the direct financial impact of placing counselors in open positions by supporting performance guarantees related to fill rates

  • Manages relationships with our contracted service provider and holds them accountable for meeting service/performance expectations; Partners with vendor to problem-solve service issues

  • Works in conjunction with company security and HR to propose recommendations for exceptions to standard processes (within program scope) for unique situations and does so without direction or approval from the supervisor

  • Efficient in Excel

  • Detail Oriented

  • Must be pro-active

  • Excellent communication skills

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours