Citi KYC-AML Business Trainer Senior in O'Fallon, Missouri
The Trainer Senior is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
Deliver procedural, systems, and skill-based training in a classroom or virtual environment.
Assist defining appropriate training solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience.
Support in mapping out training plans, design, and develop training programs that adhere to the spirit of policies, processes and procedures.
Manage the learning environment to ensure desired outcomes are achieved including the transfer of learning
Analyze classroom results and identify gaps in training needs.
Demonstrate a thorough understanding of course content, systems and materials.
Assist in establishing course schedule for year, ensuring that suitable venues/classroom space and equipment are available.
Keep abreast of business changes, processes in order to deliver up to date and accurate information.
Collaborate with internal stakeholders and subject matter experts regarding instructional design.
Mentor new hires and provides on-going support to KYC staff.
Maintain updated curriculum database and training records.
Provide train-the-trainer sessions for internal subject matter experts.
Provide feedback to amend and revise training materials as necessary, to ensure regulatory compliance.
Proactively seek opportunities to improve existing practices within the team and training curriculums
Participate in internal working groups and/or strategic projects
Partner with other training organizations within Citi to implement best practices
Bachelor’s degree or experience with banking and financial institutions
Demonstrated understanding of KYC Policies & Procedures
Strong knowledge of Citibank customer and transaction systems
Excellent phone interactions skills and Customer Service background
Detailed working knowledge of the KYC Branch processes a plus
Experience in creation and facilitation of training material
Exceptional one-on-one and group presentation, facilitation and communication skills
Detailed working knowledge of the ADDIE model and other adult learning principles preferred
Be a team oriented, accountable, and self-motivated individual
Advanced organizational skills with the ability to handle multiple assignments
Strong Microsoft Office Suite knowledge (Word, Excel, Outlook and PowerPoint)
Strong written and verbal communication skills
- Bachelor’s/University degree or equivalent experience
Grade :All Job Level - All Job Functions
Time Type :Full time
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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.