Phelps County Regional Medical Center EPIC Principle Trainer-Physician Support in Rolla, Missouri
This position is a Full-time, long-term position.
This position’s primary role is to work directly with Providers to provide training support.
The Epic Principal Trainer (PT) leads the Electronic Health Record (EHR) implementation training program. The PT will design innovative curriculum, including virtual and eLearning, and help develop a structured on-the-job training program as a continuation of the Epic training process. Using strong collaboration, coaching, project management and organization skills are essential.
Ability to achieve Epic certification within designated time period.
Essential Duties and Responsibilities
Helps coordinate and manage Provider support at Phelps Health including on-demand support, training, scheduled one-on-one support, system upgrades and updates, and educating end-users on any changes.
Supports the Epic training environment builds and maintenance, implementation of any change requests made to existing applications as well as score: N/A
manages training and support schedules and work assignments.
Consults and develops relationships with managers and users to identify performance gaps and develops appropriate learning interventions and solutions to meet business and user needs using best practices and instructional design principles.
Understands and interprets clinical and non-clinical workflows, processes, and terminology to translate information into educationally sound training content.
Classroom and virtual training delivery to end users; preparation of lesson plans, including methods, materials, and documentation to be presented in class, knowledge management, and development of eLearning
Creates and validates training tools which support the ongoing education of system users, and measures user competency as well as effectiveness of the training program.
Supports continuous improvement by developing and transferring Epic application expertise to teammates, encourage team cooperation to successfully carry out team initiatives.
End user support in person and via phone along with ticket resolution, act as a subject matter expert in the technical/functional area of the content.
Follows established program and departmental policies, procedures, and technical standards; and related duties as assigned.
Standards of Behavior
- Integrity: I believe in being personally accountable for doing what is always right.
- Compassion: I believe in acting on the empathy felt toward the needs of patients and families.
- Innovation: I believe in being inspired to provide care in new and creative ways.
- Philanthropy: I believe in being a good steward of the gift of time, deeds and resources for our patients and community.
+ + High school diploma required. Associate’s or Bachelor's degree in Nursing, Healthcare Administration, Public Health, Mathematics, Healthcare Informatics or Computer Science preferred.
+ + 2-5 years of experience working in a Healthcare setting. Provider experience preferred.
2-5 years of experience working with an EHR. Epic experience preferred.
2-5 years of experience providing education, training, and at-the-elbow support to end users preferred.
+ + Nursing licensure or Epic certification preferred.
- Must be able to stand, and walk for extended periods of time while doing displays, helping customers, operating cash register. Must be able to reach overhead storage shelves and bend or stoop to reach items stored under counters. Must be able to lift up to 25 lbs.
Must be able to stand, and walk for extended periods of time while doing displays, helping customers, operating cash register. Must be able to reach overhead storage shelves and bend or stoop to reach items stored under counters
Provide support to end users within patient care areas, as needed.