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Burrell Behavioral Health Behavioral Care Manager, School Based Services in Springfield, Missouri

Looking to feed your desire to give to your community and support those who need a helping hand? Look no further! Not only is Burrell growing the amount of its resources, services, and facilities to assist as many communities as possible, it also provides plenty of opportunity for growth in your current field and the freedom to explore others. Our culture and our environment are unlike any other. We offer highly-competitive pay and a full range of top-notch full-time employee benefits such as:

  • Medical

  • Dental

  • Vision

  • Life Insurance

  • Paid Time Off

  • Short Term Disability

  • Long Term Disability

  • Retirement Plan

  • Tuition Reimbursement

  • Student Loan Reimbursement

  • Employee Assistance Program

Job Description:

Burrell is seeking a Behavioral Care Manager to assist with our School Based Services in Southwest Missouri.

About the Role:

  • Answer incoming calls and make non-billable calls on behalf of the School Based Support Specialist and School Based Clinician then document nature of call in the clinical record.

  • Review and keep current for all clients; documents that would identify safety risk through the suicide care pathway and other potential crises, then prioritize and route information to staff routinely.

  • Scheduling and cancelling client appointments accurately on a daily basis. This includes entering the correct disposition for cancellation of appointments.

  • Research and prepare appropriate forms and/or evidence based modules to the School Based Support Specialist for the provision of billable services.

  • Verifying client information and insurance status and communicate areas of focus or concern to supervisory staff and supportive services.

  • Serve as a liaison between the School Based Support Specialist and School Based Clinician, HIM, Support Services, ROI, QI and Medicaid Personnel with goal of adhering to regulatory compliance expectations in the management of client charts.

  • Will collaborate with supervisors and School Based Support Specialist and School Based Clinician to complete non-billable tasks related to ensuring regulatory responsibilities are completed in a timely fashion.

  • Responsible for scheduling and assisting with assessments/sessions as time allows.

  • Enter documentation into the electronic record that would not be billable for the School Based Support Specialist and School Based Clinician.

  • Perform verifications of benefits, and monitor Medicaid status to assure insurance is obtained and maintained during course of client’s treatment with Burrell, when needed for Outpatient visits.

  • Assist with outreaching clients and enter documentation of outreach attempts.

  • Abide by Burrell privacy and security policies when interacting with customers and co-workers at all times.

  • Perform required tasks related to the regulatory requirements of closing of client charts.

  • Assist and complete Intra-office Agency referrals as well as referrals as requested by the School Based Support Specialist and School Based Clinician.

  • Assist with daily team meetings by taking notes and dispersing staff as appropriate based on the risk rating and the client’s level of care.


  • High School Diploma or GED

  • Experience in Office Management Strongly Preferred

  • Missouri Driver's License with an acceptable recent driving record


We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.

Burrell Behavioral Health is the recognized leader in Community Mental Health. Founded in 1977, our network of providers, therapists, case managers, and direct support staff serve more than 45,000 clients across 25 counties in Missouri and Arkansas. We provide comprehensive care for behavioral health clients of all ages, helping them to improve their lives through our wide-ranging continuum of care.

“We believe that the conversation about behavioral health is paramount. There are few conversations facing our communities more critical than behavioral health. As the conversation evolves, Burrell is committed to being a leader in this post-stigma world.”

-C.J. Davis, President & CEO, Burrell Behavioral Health