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Square Learning Specialist, Cash App in St. Louis, Missouri

In this role, you will be primarily focused on facilitating new hire training and supporting learning and development opportunities that drive performance improvement across the Cash App Customer Success team. As a Training Specialist, you’ll be setting up new Customer Success Advocates for success by facilitating and managing the logistics of new hire training, coaching new hires through their first 3 months on the job, constantly iterating on current training programs to drive improvement, and working closely with other teams and leaders on a variety of development projects.

As a member of the Cash App Learning Specialist Team, your primary responsibilities will be delivering, maintaining and improving our new hire onboarding curriculum. Your role also involves a variety of other Learning & Development tasks such as developing content, upskilling tenured employees and collaborating closely with operations leaders and other cross-functional teams.

The ideal candidate is a self-motivated team player with a strong sense of ownership and a "get things done" attitude. You’re effective at managing multiple projects at once, very detail-oriented and organized, like to be busy and productive, learn quickly, and have a track record of being adaptable in a fluid, high-growth environment.

You Will:

  • Deliver new hire training to Cash App and Business Partner Advocates

  • Provide real time coaching to Advocates to improve performance and shorten ramp up timelines

  • Create, update and curate training content as needed

  • Organize and arrange all back end logistics associated with the new hire training program

  • Provide qualitative and quantitative feedback to Customer Success Leaders regarding new hire performance

  • Engage shared service partners as needed to deliver select training modules (Quality Assurance, Risk Operations, etc.)

  • Project manage select L&D initiatives projects so they are delivered on-time and within scope

  • Contribute to L&D projects by doing research around best practices

  • Support content development, content design, and facilitate L&D course offerings when needed

  • BA/ BS degree or 3+ years practical experience in a Learning and Development role

  • 2+ years managing organizational projects and programs

  • 2+ years formal facilitation experience in both classroom and virtual environments

  • Understanding of Adult Learning Theory and experience developing learning content

  • A track-record of success displaying a flexible, adaptable and solutions-oriented mindset in the face of opportunity

  • Proven ability to work autonomously and amidst ambiguity

  • Attention to detail, strong follow up skills and a proactive approach to getting the job done

  • Competence with performance coaching and feedback delivery

  • Capacity to balance competing priorities in a fast-paced environment

  • Ability to travel up to 25% of the time

Even Better:

  • A degree in adult learning, organizational development, organizational behavior, industrial-organizational psychology, human resources, or equivalent

  • Instructional Design experience

  • Experience leveraging technology in the classroom

  • Insight into project management, stakeholder management and results tracking methods

  • Exposure to Learning Management Systems

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.

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