Lumeris Manager, Health Plan Training - Clinical Operations in St. Louis, Missouri

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Manager, Health Plan Training - Clinical Operations

Position Summary:

The Manager, Health Plan Training will be responsible for managing the design, delivery and evaluation of comprehensive training programs for a focused area within health plan operations. This includes, but is not limited to, overseeing the daily operations of training staff, evaluating instructor performance and effectiveness, creating pointed and robust assessment tools as well as determining enhancements to training curricula. The individual should have established management experience, exceptional collaboration skills to interact with multi-functional teams, and exhibit sustainable leadership skills to enable the development of a vision.

Job Description:


  • Develop monthly and annual training calendar with published quarterly assessment reports

  • Conduct needs analyses and ensure learning and development resources exist or are developed to meet the organization’s training needs

  • Lead training staff in the development of programs that are satisfactory to all relevant parties in an organization

  • Plan and manage delivery of trainings via webinar, virtual, and onsite sessions within the scope of available resources

  • Ensure training expectations and timelines are met

  • Coach training specialists in their ability to deliver effective training with repetitive successful outcomes

  • Ensure organizational compliance with federal, state, and accreditation standards by developing, implementing, and maintaining compliant processes


  • Bachelor’s degree required

  • Demonstrated progressive leadership experience

  • 5+ years of internal and/or external training experience, including virtual platform training delivery

  • Successful classroom management, including an engaging delivery, meeting learning objectives, effectively handling distractions, and embracing teachable moments

  • Strong interpersonal and presentation skills; ability to communicate succinctly and effectively across all levels of the organization

  • Solid leadership abilities; accomplished at inspiring and motivating others to perform well; readily solicits and accepts feedback from others and is able to build an effective culture

  • Knowledge of adult learning principles and their application as it relates to skills based training content

  • Proven ability to lead the development and execution of effectively facilitate Learning & Development Programs

  • Exceptional written and verbal communication skills

  • Strong public speaking skills with the ability to engage learners throughout trainings and learning opportunities

  • Ability to design, develop and deliver training aligned with business goals and initiatives to drive results in a performance based learning culture

  • Ability to manage and adapt to change and deal with ambiguity

Lumeris is an EEO/AA employer M/F/V/D.


St. Louis, MO

Time Type:

Full time



Join Our Growing Team!

Lumeris serves as a long-term operating partner for organizations that are committed to the transition from volume- to value-based care and delivering extraordinary clinical and financial outcomes. Lumeris enables clients to profitably achieve greater results through proven playbooks based on collaboration, transparent data and innovative engagement methodologies. Lumeris offers comprehensive services for managing all types of populations, including launching new Medicare Advantage Health Plans, Commercial and Government Health Plan Optimization, and Multi-Payer, Multi-Population Health Services Organizations (PHSOs). Currently, Lumeris is engaged with health systems, provider alliances and payers representing tens of millions of lives moving to value-based care.

Over the past seven years, we have tripled in size to more than 800 employees and built the only solution on the market with our proven outcomes. For the past six years, Essence Healthcare, a long-standing Lumeris client, has received 4.5 Stars or higher from the Centers for Medicare and Medicaid Services (CMS). Essence Healthcare was Lumeris’ pioneer client and has been leveraging Lumeris for more than a decade to operate its Medicare Advantage plans, which serve more than 60,000 Medicare beneficiaries in various counties throughout Missouri and southern Illinois.

In 2018, Lumeris was named Best in KLAS for Value-Based Care Managed Services in the area of client-reported impact on the Triple Aim by KLAS Research. This was the third year in a row Lumeris received the award, and it has only been given for three years. As the industry’s most reliable and effective partner for developing population health management solutions, our success is driving tremendous growth in our company. Join us today in making a real difference in how healthcare is delivered!

Why Join Lumeris?

At Lumeris, you will be part of team that is focused on solving the nation’s healthcare problem, and you will be able to contribute to our purpose. Our environment is fast-paced, change-oriented and focused on growth and employee engagement. At Lumeris, we know that talent is best utilized when given the opportunity to succeed. That is why we have removed the boundaries that inhibit success and focus on fostering an environment that allows employees to utilize their talents.